SHIPPING & RETURNS
SHIPPING POLICY
Thank you for choosing our gemstone crystal beaded jewelry. To ensure a smooth delivery process, please review our shipping policy below:
Shipping Method: We use USPS Ground Advantage for all our shipments. This reliable service offers economical and efficient delivery to most destinations within the United States.
Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time: USPS Ground Advantage delivery times generally range from 3-7 business days, depending on your location. Please note that delivery times may vary based on factors such as weather conditions and postal service volume.
Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Lost or Stolen Packages: Once a package is marked as delivered by USPS, it is considered the buyer’s responsibility. We are unable to replace or refund lost or stolen packages. If you encounter issues with delivery, please contact USPS directly to file a claim.
Shipping Delays: While we strive to ensure timely delivery, please be aware that delays may occur due to unforeseen circumstances such as weather events or high mail volume. We appreciate your patience and understanding in such cases.
If you have any questions regarding shipping or need further assistance, please contact us at thetravelersjewels@gmail.com. Thank you for your business!
RETURN & EXCHANGE POLICY
Thank you for shopping with us! We take great pride in offering high-quality gemstone crystal beaded jewelry at affordable prices, and we are committed to providing a crystal experience that delights our customers. Please carefully review our return and exchange policy below:
No Returns or Exchanges: All sales are final. We do not accept returns or exchanges unless a mutual agreement is reached between the buyer and the shipper. If you encounter any issues, please contact us to discuss potential resolutions.
Damaged Jewelry: If your jewelry is damaged during shipping, it may qualify for an exchange. To process your claim, please email photos of the damage to thetravelersjewels@gmail.com within 48 hours of receiving your package. We will review the evidence and determine if an exchange is appropriate.
Accidental Damage: Please note that we do not offer warranties. Any accidental damage to stones, beads, or string after purchase is the buyer's responsibility and expense. We advise handling your jewelry with care to maintain its beauty and integrity.
Sizing: Buyers are responsible for accurately measuring their wrists, necklaces, ankles, and fingers to ensure proper sizing. We provide clear instructions on how to measure body parts, but the final choice of size is at the buyer's discretion. Please review our sizing guidelines carefully before placing your order.
Buy at Your Own Risk: By making a purchase, you acknowledge and accept our policies and understand that you are buying at your own risk. We strive to deliver exceptional products and are here to assist with any concerns you may have.
If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for your understanding and support.